Shipping & Handling:
Here at the online One Stop Pool Store, we offer our customers two (2) different ways of purchasing & delivering pool supply items;
1. From our Retail Store:
2011 W. Spring Creek Pkwy
Plano, Texas 75023
(972) 527 - 7665 [POOL]
You may purchase items directly from our retail store for the prices you see advertised online and you may elect to have them shipped to you (see below), or picked up from the retail location.
2. From our Online Store:
www.1stoppoolstore.com
You may purchase items online, where you may elect to have them shipped to you (see below), or picked up from the retail store.
Most products purchased through www.1stopppolstore.com are shipped FREE freight, with only $8.00 per order in handling fees. Certain items do not have free shipping applied to them; mainly regards large, heavy, or difficult to ship items. These specific items will require a freight quote that will be charged separately. This information does not apply to shipments of any kind outside of the continental United States. All shipments are processed within 24-48 hours of receipt (excluding Saturdays, Sundays and Holidays), unless your order is a Special Order, Custom Order, or merchandise that becomes unavailable due to unforeseen events. Orders for less commonly distributed products may take additional time to ship, or in worst-case scenarios, may not be available at all. Usually orders are recieved by the customer in 2-6 working business days. We DO NOT guarantee transit times on any courier or freight company. Most items can be delivered directly to your door.
E-mail us for more information.
Methods of Shipment:
Items that cannot be shipped via UPS, FEDEX, or DHL will need to be shipped by standard freight truck lines. Freight lines must be shipped to a commercial address or picked up from the corresponding freight terminals as defined by each freight carrier unless you required the "Residential Rate that would include a Lift Gate." Should you require additional services such as a Lift Gate or Residential address delivery, you would encounter an additional charge.
Merchandise Returns:
You may return almost any product purchased from One Stop Pool Store within twenty-one (21) days of receipt of said product(s) for a full refund of the item cost. No returns are accepted after twenty-one days of receipt. All returns will also fall under the following guidelines;
1. You must obtain a RA (Return Authorization) to any product, large or small - except where we sent the wrong product. See "Return Authorization."
2. Products must be sent back to us freight prepaid - except where we sent the wrong product.
3. Refunds will only be made to the original purchaser and credited refunds will be placed on the same credit card used in the initial purchase.
4. All returns must be marked with your RA number. See "Return Authorization."
Items Not Refundable:
Please note that the following products/items are not returnable under any circumstances.
1. Special Order items ordered especially for you direct from the manufacturer.
2. All electronic items including heater parts, pumps and pump motors.
3. Any product/item that has been used, tested or installed in any manner or duration.
4. All pool chemicals opened or unopened.
Return Authorizations:
A Return Authorization (RA) number must be obtained for all items being returned. All returns must also have all manuals, registration cards, specification & data sheets as well as the original invoice/receipt. You must write the "RA" number ON THE SHIPPING LABEL ONLY. You will then be responsible for return shipping and related shipping costs.
If We Ship the Wrong Item:
Should the situation arise that we shipped you the wrong product, contact us by email immediately. We will promptly refund you in full for the product - if returned undamaged and uninstalled within ten (10) days of receipt of the product and pay the return shipping charges. We reserve the right to expedite the shipment using ground or air service at our sole discretion.
Defective Return Items:
In the event that you receive a product from us that is determined to be defective, you must contact us and/or the manufacturer directly for resolution BEFORE attempting to return the product to us. manufacturers have technical staffs to support and warranty service centers that will make sure the product was installed or functioning properly. They are more highly trained to troubleshoot and answer any questions.
If they determine your product is defective, they will usually make arrangements to exchange the product or have it repaired. Normally, if the item was reported within the allotted time frame (ten days), it will be replaced rather than repaired.
Non-Defective Return Items:
In the event that you wish to return any item for any reason within the twenty-one (21) day period from date of receipt, you may do so according to the "Return Merchandise" section. You will only be refunded the price of the item/s returned and will not be credited any shipping or handling charges. This applies to all items and products that would have originally qualified for an "RA." Items that do not qualify will not be credited back to your card.
Goods Damaged in Transit:
Inspect all packages immediately upon receipt of merchandise. If damaged in shipment, contact us immediately by email, which also becomes a written record of your situation. Contact UPS, FEDEX or freight line for a freight damage claim. Once they have sent a claim representative to check the package, we will have the item picked up and replaced or refunded according to their instructions.
Order Cancellations:
Orders cannot be cancelled once they have already been shipped. We cannot recall the item. To return the product once received, follow the instructions under "Merchandise Returns."
Items Shipped by Freight Lines:
No "Returns" either defective, or otherwise will be accepted if the item was shipped by any sort of freight truck line. That is a non FedEx, UPS, DHL or US Postal Service shipped item. If the item is in fact defective, "Buyer" understands that their sole remedy will be to file a warranty issue claim with the manufacturer's field warranty service center. If the product shows obvious physical damage suffered in transit, "Buyer" understands that their sole remedy in this instance is to file a damage claim with the freight line.
E-mail: admin@1stoppoolstore.com
Retail Store: 2011 W. Spring Creek Pkwy - Plano, TX 75023 - 972-527-7665 [POOL] |
